We Signed a Contract…and Other Epic Fails

Today I shall share with you a failure, or a few really.  It was a bit of a rollercoaster to tell you the truth, but in the end we learned so much. We had managed to weather the recession, and it seemed like everything was starting to look up again – cue the clouds parting…

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The Cleaners Ate My Sandwich

This is a true story about a girl and a sandwich. Oh, and some chips and maybe some cold, bottled water.  This is how it played out to the best of my recollection…

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Mistakes: A Short Essay to Live By

Learn, it’s what we do from the moment that we’re conceived.  We learn the the art of breathing before air ever hits our lungs.  The cycle continues as we grow from newborns into adults.  Rolling, crawling, walking, talking: the first years of life are highly developmental.  And, the same can be said for any new business or…

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Customer Mishaps and What To Do About Them

It happens to the best of us.  The simple truth is, we are human and no matter how hard we try, we WILL make mistakes. Case in point. Apple Inc. J.D. Power has ranked Apple highest in consumer satisfaction for smartphones eight years straight since the introduction of the first iPhone.  But even Apple messes up sometimes!…

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