A Year in Review

Kyra Deprez

I call this a year in review, but it has not been quite a year since I started this blog. I like to take a moment to step back and talk about my most popular posts.

I am doing this simply because they must be popular for a reason right? These are the topics that have really hit home to a great number of businesses small and large alike.

So here they are:
#1: A Necessary Evil: 3 Policies to Reduce Risks
In this post, I discuss 3 policies that can reduce your risks with your employees.

  • Non-Compete Policy
  • Authorization for Deductions
  • Authorization for Background Check

I also talked about the employee manual and how to integrate the policies into your manual.
There have been many a discussion about the non-compete and being able to enforce it, basically unless you have a team of lawyers you really can’t. For us it is not about enforcing it so much as it is putting the idea in our employees heads that we want them to be loyal, and if they aren’t we do have just cause to let them go.

#2: Mistakes: A Short Essay to Live By
In this particular post, I introduce an acronym that I like to use not only in my business life but also in my life in generally. I use it almost daily with my children, and have to remind myself of it constantly.
L.E.A.R.N.
Listen
Empathize
Admit
Repair
Negotiate

#3: 50 Business Directories for Local Marketing
This one is pretty much a no-brainer, getting your business listed in as many places as possible for free boosts your brand image and helps to drive traffic to your website. It also helps with SEO to have backlinks.

#4: 10 Phrases that Will Always Make Me Cringe
I despise poor customer service. Word choices have always been very important to me. I have found in my decades of customer service that it is not only the words you convey, but also the way in which you convey them. A simple tone of voice can set the mood.

#5: Broken Item’s: What To Do When you Break a Client’s Property
It happens we do our best to avoid it, but it is just part of the business. Knowing what to do when you break an item is the first step in resolution.

So those are my top 5 most read posts of the last year. This gives me some food for thought as I move forward and plan out my next several months of blog posts.
So do tell, is there a topic you would like to see me rant about?

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